Terms of Service

By creating a Vexni account or connecting a number you agree to these terms.

The service

Vexni answers calls and WhatsApp messages on a business number you connect, using instructions you provide. You are responsible for the accuracy of those instructions and for the replies your receptionist gives on your behalf.

Your account

Keep your login details safe. You are responsible for activity on your account. One account is for one business unless we agree otherwise.

Acceptable use

• Connect only a number you own or are authorised to use.
• Do not use Vexni for spam, bulk unsolicited messaging, fraud, harassment or anything unlawful.
• Follow the rules of the platforms you connect, including WhatsApp Business terms, and the recording-consent laws that apply where you and your callers are.

Recordings

Calls may be recorded and transcribed so you can review them. Telling your callers that calls are recorded, where the law requires it, is your responsibility.

Availability

We work to keep the service running but do not guarantee uninterrupted service. Third parties such as WhatsApp or your telephony provider can interrupt it outside our control.

Liability

The service is provided "as is". We are not liable for indirect or consequential losses, or for business decisions made from what the AI said to a caller.

Suspension

We may suspend an account that breaches these terms or puts the service at risk.

Contact

Questions: ahad@rehanfoundation.com